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ALL License/Purchasing/Activation issues read and follow-(Client Area/Support tickets)


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Recently the forums have  once again been flooded with users posting licensing issues, and or purchasing problems and questions about pricing/ VAT/GST etc.

 

Either they have not read the forum rules or they are totally ignoring them

 

The rules are again posted below there is no excuse.

 

Licensing issues/purchasing problems are not bugs or can be resolved on the forums -

the only way to resolve the issue is via your client area and submitting a support ticket.

 

To clarify once again us moderators cannot assist with any licensing issues.

 

 Follow the information below only. Do not post on the forums, this is a simple and clear processes.

 

Also note that some license codes may start with what appears to be the 'old version' in the first few letters/numbers eg

My FMRTE 19 code started FMR18

My FMRTE 18 code started FMR17 

SO DONT BE ALARMED IF YOUR CODE IS SIMILAR JUST ENTER IT IN THE APP ACCORDINGLY

 

Licenses

(a) When you have purchased a license, exercise patience and the developers will issue your license as soon as possible.

(b) When you have exceeded your activation limit, submit a support ticket within your client area.  The respondent will decide whether your reason(s) for requesting a reset is/are valid.

(c) Reactivating the RTE on the same computer will not count towards your activation limit, however reactivating on separate systems will cause this number to decrease.

(d) If you are being asked for a free license anywhere in the forum, report them as soon as possible.  When submitting the report, include as much information as possible.

(e) All issues relating to licenses are to be reported through your client area and nowhere else in the forums.

(d) Your purchased licenses can be found in both your client area and in your email inbox.

(e)All licenses are for your personal use only, anyone found abusing this will be banned and your license revoked.

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your client area can be found next to the Downloads tab this is when accessing the site via Windows using Google Chrome

 

If using Android sign in to your account

select Forums

you will see this symbol(to the top right of the screen) -

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click on it you then get a drop down menu including Client Area

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Your client area also shows ALL licences you have purchased

 

so Just to clarify DO NOT post on the forums regarding any License issue we cannot assist 

 

 posts regarding these issues on the forums will be removed etc at the discretion of staff

 

This goes for PMing mods too please guys understand we cannot assist re this matter😉

 

Thank you 

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Please can users also note the client area is dealt with totally by the Devs we Mods have no involvement at all in this side of the site.

So any matters you raise via a support ticket etc only a Dev can respond to. 

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