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Getting no joy using the APP

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Hi to all


I have tried doing a few things with this new APP and everything I try either doesnt work or I get error messages




Here I have tried putting a badge on the front of the shirt



cropped and selected where it should go



ends up with just a small empty box as per first screenshot


I am trying to get this as a 3d kit-


any other users finding issues with this and any input is appreciated





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