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ALL License/Purchasing/Activation/Download+Installation issues read and follow-(Client Area/Support tickets)


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Please do not PM Staff  read this thread and follow the advice 

You need to contact support via your client area for all these issues

1.Purchasing issues

2.Activation issues

3.Download/Installation issues

4.Deactivation issues

5.All things license related

 

To Purchase a license or see the current prices for the various products go to-

 

https://www.fmrte.com/fmrte/

 

NB All your licences are stored in your Client Area This includes FMKE and licences are for individual use only, they are not to be shared if you do you will be banned and your code revoked.

 

Any Issues after purchasing a license

 

Recently the forums have  once again been flooded with users posting licensing issues, and or purchasing/Activation/Installation issues  problems and questions about pricing/ VAT/GST etc.

 

Either they have not read the forum rules or they are totally ignoring them

 

The rules are again posted below there is no excuse. Use your client area to contact support for any/all licensing issues.

 

Licensing issues/purchasing problems are not bugs or can be resolved on the forums -

the only way to resolve the issue is via your client area and submitting a support ticket.

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To clarify once again us moderators cannot assist with any licensing issues.

 

 Follow the information below only. Do not post on the forums, and or PM MODS regarding this

this is a simple and clear processes use your client area

 

Also note that some license codes may start with what appears to be the 'old version' in the first few letters/numbers eg

My FMRTE 19 code started FMR18

My FMRTE 18 code started FMR17 

SO DONT BE ALARMED IF YOUR CODE IS SIMILAR JUST ENTER IT IN THE APP ACCORDINGLY

 

Licenses

(a) When you have purchased a license, exercise patience and the developers will issue your license as soon as possible.

(b) When you have exceeded your activation limit, submit a support ticket within your client area.  The respondent will decide whether your reason(s) for requesting a reset is/are valid.

(c) Reactivating the RTE on the same computer will not count towards your activation limit, however reactivating on separate systems will cause this number to decrease.

(d) If you are being asked for a free license anywhere in the forum, report them as soon as possible.  When submitting the report, include as much information as possible.

(e) All issues relating to licenses are to be reported through your client area and nowhere else in the forums.

(d) Your purchased licenses can be found in both your client area and in your email inbox.

(e)All licenses are for your personal use only, anyone found abusing this will be banned and your license revoked.

 

NB All your licences are stored in your Client Area This includes FMKE

 

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How to purchase current/older versions go to- https://www.fmrte.com/fmrte/

 

 NB Also Mods cannot assist with any questions as to how long before an issue will be responded to etc, all matters on this side are dealt with by the developer ONLY so please exercise patience, he will respond as quickly as he can and he can only be contacted via your client area. Please DO NOT post on the forums regarding this[ But if at any time the client area is not working correctly then PM a Mod to report it]

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  • 4 weeks later...

Your client area also shows ALL licences you have purchased

 

so Just to clarify DO NOT post on the forums regarding any License issue we cannot assist 

 

 posts regarding these issues on the forums will be removed etc at the discretion of staff

 

This goes for PMing mods too please guys understand we cannot assist re this matter😉

 

Thank you 

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  • culturedleftfoot changed the title to ALL License/Purchasing/Activation/Download+Installation issues read and follow-(Client Area/Support tickets)
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