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Please do not PM Staff questions use the forums to ask and read this before posting-NB This is an English language forum so please use a translator if needed [A]The below information HAS to be submitted in all initial posts when you are having issues. Please submit the following 3 points- What is your exact FM version:(example answer- FM 18.1.2 (1051982) I have steam set to offline) clearly state if using TOUCH/MAC/XBOX and its version eg 18.2.0 (1050300,)You can find the exact version by selecting Game status while game is running What is your exact FMRTE version:(example answer- FMRTE18.1.4[build 4]) Are you running FMRTE as administrator- state YES/No [This is suggested/ important as most issues are caused by not running the App correctly-RIGHT CLICK ON App Run as administrator] [A1] FMRTE not loading your game If your issue is regarding FMRTE not working with your version of the game also add Are you Beta testing for S.I.- (Yes/No) also sate the exact game version(1051982, 1051985) [A2]It is also worth checking that the product is fully activated especially after a Windows/System update as occasionally it results in the license key having to be entered again, this can be found in your client area. Sometimes the software due to an update the Application will require another re-activation, this will still only count as one activation. Also check that there hasnt been an update to the actual game and FMRTE needs to be patched to it[NB sometimes an update to the game is minor, and even if you get this message, press ok and the game data may still load and no update to the App is required] you can manually check for updates to FMRTE as image below [Check you have the current versions of game and FMRTE] The latest builds click the links Windows Mac The latest game updates Latest FM23 Game information Read paragraph [F] for some tips/fixes to issues- [its the second post in the thread click HERE ] If users do not follow this simple process their post/threads will be deleted or closed at the discretion of staff,NB Please ask questions on the forums do not private message staff. [B].Before Buying/using the App If you haven't used FMRTE before and are unsure if it does what you want it to do ask on the forums before purchasing it. Also before using read the guides etc linked directly below- Also be totally clear in your posts state the exact version you are using PC/Mac other Can you read the help guide threads - https://www.fmrte.com/forums/topic/9126-fmrte-guide/ https://www.fmrte.com/features/ There is also a FAQs section- https://www.fmrte.com/forums/forum/130-faqs/ If you need to contact support use your client area [All your license keys are displayed there too] NB I recommended you back up/copy your saved game before editing just in case there are issues or you simply want return to your save pre the edit/s. On the same principal I do this- use the export function to save a copy of a player/s before you edit them this way you can import the original attributes if you ever want to. NB some changes in FMRTE only take effect once you have moved the game forward. [C]Posting rules etiquette You need to post in English please, we appreciate that might not be your main language so use google translate etc to assist, and you must provide information on the version of FMRTE you are using. Also as per the forum rules can you use the search function to see if this issue has been discussed before, and take a quick look on the bugs forum to see if it has been reported.If there is a bug report you can add to that within the rules please. [C1]It may be better to start your own thread rather than add to the main FMRTE 23 thread, (which is pinned at the top of the forum), as questions can snowball and take over that thread, and it can be easier later for other users to find when searching looking for answers with similar issues. So it's better to keep it in your own thread. Use screenshots to assist with your question/issue. I use Gyazo- Gyazo link t is free easy and quick to use, and if you have a few points don't post as one big paragraph break it up so it's easy to read. If you need to add a file to your thread eg a saved game etc and it is too big to load directly here then use a file sharing/hosting site(use google to search there are lots of free options now)I personally use https://www.mediafire.com/ . You ALWAYS need to post the version of game/FMRTE you are using, (also if you are using XBOX state that in your OP) this is to make sure your post is in the correct forum and will assist in the help needed as there are different features in the various FMRTE versions. [some are newly added etc]. [C2]Also state if you are using a demo version or using a S.I. Beta Test version( after the full game release -as per the forum rules-(f) All users who participate in beta testing for Sport Interactive may receive support from us. This is at the development team's discretion and they will decide if they wish to code the software to be compatible with FM beta builds.) Most issues are caused by not running the application as suggested and this is why we need this basic information as outlined in section [A] above. After you have received some feedback especially if it is advice can you report back on the thread if that worked for you not just out of courtesy but for future reference for us/other users. When a thread is closed if users have further comments to add to the thread just PM a mod and we can reopen it at any time. Make sure you are doing the below [1.]Run as administrator- to do this right click on the app and select RUN AS ADMINISTRATOR [2.]Download the current version/s- windows download Macos download Game- FM23- Check pinned 'update' thread- Latest FM23 Game information [3.] FMRTE needs Microsoft .NET Framework 4.6-[If you cant get this to run on your system contact support directly using your client area] https://www.microsoft.com/en-us/download/details.aspx?id=48130 [D]Bugs If you have a bug/possible bug, try the fixes HERE first if issue persists then please fill in the bug report here- https://www.fmrte.com/bug-tracker/fmrte/windows/ https://www.fmrte.com/bug-tracker/fmrte/macos/ Submit a bug report if you get game crashes after using FMRTE-OUTLINE THE STEPS FULLY SO DEVS CAN TRY TO RECREATE THE ISSUE [NB subscribe to your report as when it is solved it gets moved by the Developer- but if you forget to do this check your profile page all posts show there even the bug reports so you can retrieve it from there.] [E]licences ANY ISSUES WITH LICENSING FOLLOW THE FORUM RULES -click on linked thread below 👇 Licensing issues You are not to create a thread re licensing issues they will be deleted from now on.