hi, general question for admins.

I recently have an issue with my licence, i followed the guidelines and went through the client support area to raise a ticket.

After 3 days the ticket just disappeared, i re wrote a new one and now its just sitting there after 3 days stating " being processed"

If its just a case of waiting then thats fine, but after having my previous ticket disappear i'm slightly concerned there may be a problem with the client area/support ?

{[ I know licence issues are not an admin task, Im just asking about the support page}

Thanks.

6 hours ago, ajsmith66 said:

hi, general question for admins.

I recently have an issue with my licence, i followed the guidelines and went through the client support area to raise a ticket.

After 3 days the ticket just disappeared, i re wrote a new one and now its just sitting there after 3 days stating " being processed"

If its just a case of waiting then thats fine, but after having my previous ticket disappear i'm slightly concerned there may be a problem with the client area/support ?

{[ I know licence issues are not an admin task, Im just asking about the support page}

Thanks.

Hi sorry to hear about your problem

However as this thread below clearly states in the opening post

all licensing/support issues are Admin tasks we cannot assist.

your reply will be via your client area,so I will close this now.

I will tag @BraCa so he is aware there has been an issue

cheers

On 2/8/2025 at 12:13 AM, ajsmith66 said:

Please do not start another thread on this again

I have shown you above what needs to be done I appreciate you have not had a reply

I did tag the site admin into the thread so I cant do anymore

your matter is dealt with via your client area by the admin