The license does not return after license deactivate.

Hi @pankjr,

Bug reports are public, as such you SHOULD NOT post a screenshot with your license.

About your issue, it seems that your firewall is blocking FMRTE from contacting our servers.

Try to configure your firewall to allow FMRTE.

Thanks

32 minutes ago, BraCa said:

Hi @pankjr,

 

Bug reports are public, as such you SHOULD NOT post a screenshot with your license.

 

About your issue, it seems that your firewall is blocking FMRTE from contacting our servers.

 

Try to configure your firewall to allow FMRTE.

 

Thanks

Thank you for reminding me. I forgot that these report bugs are public. I don't have a firewall running on my computer. both windows firewall and antivirus firewall.

Hi FMRTE Support,

I've tested it with several results and explanations.
1. I tried activation offline with fmrte 19 and also deactivate license, everything went normally. The license that has been installed, returns after deactivating it.

2. I activate FMRTE 20 on a different computer and also deactivate the license. no active firewall and no firewall feature on the antivirus. the result is the license does not return. unlike FMRTE 19 which I also tried where the license was successful again. I think this is a bug on FMRTE 20.

if you want clearer evidence, I can help anything, maybe with video recording or remote if I can help.

thank you.

Hi,

Are you able to activate FMRTE 20 using the online activation method?

Also, please attach here the error.log file? It should be in FMRTE Folder (C:\BraCa Soft\FMRTE 20)

Thanks

Hi,

it should be, I haven't tried but I sure can. I only have 1 license left, if I try, I am afraid that at the time I will deactivate, my license will not return.

another file from my laptop (different device).

Thanks, it will be fixed in our next release (build 42)