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ALL License/Purchasing/Activation/Download/Installation/Account issues read and follow-(Client Area/Support tickets)

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comment_41092

Please do not PM Staff  read this thread and follow the advice 

You need to contact support via your client area for all these issues[scroll down this post for information on this]

1.Purchasing issues

2.Activation issues

3.Download/Installation issues

4.Deactivation issues

5.All things license related

6.All account issues

 

To Purchase a license or see the current prices for the various products go to-

 

https://www.fmrte.com/fmrte/

 

NB All your licences are stored in your Client Area This includes FMKE and licences are for individual use only, they are not to be shared if you do you will be banned and your code revoked.

 

Any Issues after purchasing a license

 

Recently the forums have  once again been flooded with users posting licensing issues, and or purchasing/Activation/Installation issues  problems and questions about pricing/ VAT/GST etc.

 

Either they have not read the forum rules or they are totally ignoring them

 

The rules are again posted below there is no excuse. Use your client area to contact support for any/all licensing issues.

 

Licensing issues/purchasing problems are not bugs or can be resolved on the forums -

the only way to resolve the issue is via your client area and submitting a support ticket.

5ebd217e3d643cc61e471b3a9e18862b.png

 

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click on new support request

cc3ed0ff082f2a9d0541d4bd8a480e8c.png

create a new support ticket

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To clarify once again us moderators cannot assist with any licensing issues.

 

 Follow the information below only. Do not post on the forums, and or PM MODS regarding this

this is a simple and clear processes use your client area

 

Also note that some license codes may start with what appears to be the 'old version' in the first few letters/numbers eg

My FMRTE 19 code started FMR18

My FMRTE 18 code started FMR17 

SO DONT BE ALARMED IF YOUR CODE IS SIMILAR JUST ENTER IT IN THE APP ACCORDINGLY

 

Licenses

(a) When you have purchased a license, exercise patience and the developers will issue your license as soon as possible.

(b) When you have exceeded your activation limit, submit a support ticket within your client area.  The respondent will decide whether your reason(s) for requesting a reset is/are valid.

(c) Reactivating the RTE on the same computer will not count towards your activation limit, however reactivating on separate systems will cause this number to decrease.

(d) If you are being asked for a free license anywhere in the forum, report them as soon as possible.  When submitting the report, include as much information as possible.

(e) All issues relating to licenses are to be reported through your client area and nowhere else in the forums.

(d) Your purchased licenses can be found in both your client area and in your email inbox.

(e)All licenses are for your personal use only, anyone found abusing this will be banned and your license revoked.

 

NB All your licences are stored in your Client Area This includes FMKE

 

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How to purchase current/older versions go to- https://www.fmrte.com/fmrte/

 

 NB Also Mods cannot assist with any questions as to how long before an issue will be responded to etc, all matters on this side are dealt with by the developer ONLY so please exercise patience, he will respond as quickly as he can and he can only be contacted via your client area. Please DO NOT post on the forums regarding this[ But if at any time the client area is not working correctly then PM a Mod to report it]

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  • culturedleftfoot
    culturedleftfoot

    @fane_dvv read the opening post+thread if you havent previously

  • culturedleftfoot
    culturedleftfoot

    Your client area also shows ALL licences you have purchased   so Just to clarify DO NOT post on the forums regarding any License issue we cannot assist     posts regarding these is

  • culturedleftfoot
    culturedleftfoot

    NB you can still regain a license activation by using the deactivate button from one of your devices  

  • 4 weeks later...
  • Author
comment_41373

5dd7d51c5abd8ff754caff8774b99ffa.png

 

your client area can be found next to the Downloads tab this is when accessing the site via Windows using Google Chrome

 

If using Android sign in to your account

select Forums

you will see this symbol(to the top right of the screen) -

e52e70c9880401b1fa0b35dd2d48237f.png

click on it you then get a drop down menu including Client Area

  • Author
comment_42600

Your client area also shows ALL licences you have purchased

 

so Just to clarify DO NOT post on the forums regarding any License issue we cannot assist 

 

 posts regarding these issues on the forums will be removed etc at the discretion of staff

 

This goes for PMing mods too please guys understand we cannot assist re this matter😉

 

Thank you 

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