culturedleftfoot Posted February 3, 2019 Report Share Posted February 3, 2019 Please do not PM Staff read this thread and follow the advice You need to contact support via your client area for all these issues[scroll down this post for information on this] 1.Purchasing issues 2.Activation issues 3.Download/Installation issues 4.Deactivation issues 5.All things license related 6.All account issues To Purchase a license or see the current prices for the various products go to- https://www.fmrte.com/fmrte/ NB All your licences are stored in your Client Area This includes FMKE and licences are for individual use only, they are not to be shared if you do you will be banned and your code revoked. Any Issues after purchasing a license Recently the forums have once again been flooded with users posting licensing issues, and or purchasing/Activation/Installation issues problems and questions about pricing/ VAT/GST etc. Either they have not read the forum rules or they are totally ignoring them The rules are again posted below there is no excuse. Use your client area to contact support for any/all licensing issues. Licensing issues/purchasing problems are not bugs or can be resolved on the forums - the only way to resolve the issue is via your client area and submitting a support ticket. click on new support request create a new support ticket To clarify once again us moderators cannot assist with any licensing issues. Follow the information below only. Do not post on the forums, and or PM MODS regarding this this is a simple and clear processes use your client area Also note that some license codes may start with what appears to be the 'old version' in the first few letters/numbers eg My FMRTE 19 code started FMR18 My FMRTE 18 code started FMR17 SO DONT BE ALARMED IF YOUR CODE IS SIMILAR JUST ENTER IT IN THE APP ACCORDINGLY Licenses (a) When you have purchased a license, exercise patience and the developers will issue your license as soon as possible. (b) When you have exceeded your activation limit, submit a support ticket within your client area. The respondent will decide whether your reason(s) for requesting a reset is/are valid. (c) Reactivating the RTE on the same computer will not count towards your activation limit, however reactivating on separate systems will cause this number to decrease. (d) If you are being asked for a free license anywhere in the forum, report them as soon as possible. When submitting the report, include as much information as possible. (e) All issues relating to licenses are to be reported through your client area and nowhere else in the forums. (d) Your purchased licenses can be found in both your client area and in your email inbox. (e)All licenses are for your personal use only, anyone found abusing this will be banned and your license revoked. NB All your licences are stored in your Client Area This includes FMKE How to purchase current/older versions go to- https://www.fmrte.com/fmrte/ NB Also Mods cannot assist with any questions as to how long before an issue will be responded to etc, all matters on this side are dealt with by the developer ONLY so please exercise patience, he will respond as quickly as he can and he can only be contacted via your client area. Please DO NOT post on the forums regarding this[ But if at any time the client area is not working correctly then PM a Mod to report it] 2 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted February 3, 2019 Author Report Share Posted February 3, 2019 NB you can still regain a license activation by using the deactivate button from one of your devices 2 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted February 28, 2019 Author Report Share Posted February 28, 2019 your client area can be found next to the Downloads tab this is when accessing the site via Windows using Google Chrome If using Android sign in to your account select Forums you will see this symbol(to the top right of the screen) - click on it you then get a drop down menu including Client Area 2 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted August 9, 2019 Author Report Share Posted August 9, 2019 Your client area also shows ALL licences you have purchased so Just to clarify DO NOT post on the forums regarding any License issue we cannot assist posts regarding these issues on the forums will be removed etc at the discretion of staff This goes for PMing mods too please guys understand we cannot assist re this matter😉 Thank you 2 1 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted December 11, 2019 Author Report Share Posted December 11, 2019 You can also find lots of help/info re licensing inside your client area click HERE as above and it opens another tab doesnt matter if you have no tickets 1 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted December 11, 2019 Author Report Share Posted December 11, 2019 There you get this click solutions it gives you lots of info etc 2 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted December 11, 2019 Author Report Share Posted December 11, 2019 Lower down on the page licensing FAQs and Activation FAQ 2 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted April 5, 2020 Author Report Share Posted April 5, 2020 seeing posts popping up once again on licensing matters read and follow this Link to comment Share on other sites More sharing options...
culturedleftfoot Posted April 7, 2020 Author Report Share Posted April 7, 2020 👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted May 16, 2020 Author Report Share Posted May 16, 2020 Please can users also note the client area is dealt with totally by the Devs we Mods have no involvement at all in this side of the site. So any matters you raise via a support ticket etc only a Dev can respond to. Link to comment Share on other sites More sharing options...
culturedleftfoot Posted June 12, 2020 Author Report Share Posted June 12, 2020 On 4/6/2020 at 7:59 AM, culturedleftfoot said: seeing posts popping up once again on licensing matters read and follow this 👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted August 4, 2020 Author Report Share Posted August 4, 2020 On 4/6/2020 at 7:59 AM, culturedleftfoot said: seeing posts popping up once again on licensing matters read and follow this 🤔 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted August 10, 2020 Author Report Share Posted August 10, 2020 @Robotzel9 read and follow this thread Link to comment Share on other sites More sharing options...
culturedleftfoot Posted August 18, 2020 Author Report Share Posted August 18, 2020 @kevinjedi read and follow this thread Link to comment Share on other sites More sharing options...
culturedleftfoot Posted August 30, 2020 Author Report Share Posted August 30, 2020 @jakeeypants read and follow this thread Link to comment Share on other sites More sharing options...
culturedleftfoot Posted September 7, 2020 Author Report Share Posted September 7, 2020 @kevinjedi read and follow the advice here Link to comment Share on other sites More sharing options...
culturedleftfoot Posted September 8, 2020 Author Report Share Posted September 8, 2020 @steviewonder87 👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted September 22, 2020 Author Report Share Posted September 22, 2020 @hpsxrb hpsxrb 👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted October 2, 2020 Author Report Share Posted October 2, 2020 @alin👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 13, 2020 Author Report Share Posted November 13, 2020 @ROZEN 👆👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 13, 2020 Author Report Share Posted November 13, 2020 @seaphi Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 14, 2020 Author Report Share Posted November 14, 2020 @law xiphogod Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 16, 2020 Author Report Share Posted November 16, 2020 @SherifVitor 👆 Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 16, 2020 Author Report Share Posted November 16, 2020 @lillikai Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 17, 2020 Author Report Share Posted November 17, 2020 @J_schultz10 Link to comment Share on other sites More sharing options...
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