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  • FMRTE suddenly closed and I get this message when I try to open it: Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item

    Someone from our staff will take this report soon.
    FmBasey
    Priority: Undefined
    Edition: FMRTE 22
    Build: 13
    Game Store: Steam
    Game Version: 22.1.1+1620793

    What is your FM version: FM 22.1.1+1620793 (m.e v22.2.0.0), Using Windows Desktop version through Steam.

     

    What is your FMRTE version: I don't know as I'm unable to open it.

     

    Are you running FMRTE as administrator- Unable to open it with either - but I was not running it as an administrator the last time I used it.

     

    Are you Beta testing for S.I.- No

    My issue is that I have been using FMRTE 21 and 22 for scouting purposes, and while I was trying to export a shortlist, the software just crashed. I don't think it even froze, the window just disappeared, as did all the processes (when I went into task manager and looked). Nothing happens when I try to open the software via search on the task bar on windows, and when I open the folder and double click the .exe file, I get the following error message: 
    Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item

    I get the same error message when I try to run the executable file in the actual folder as well - not just with the shortcut.

    I've tried to uninstall the software and reinstall it, and run it from the installing wizard (after it's finished installing the software), and I get the following message:

    Unable to execute file:
    C:\BraCa Soft\FMRTE 22\FMRTE.exe

    ShellExecuteEx failed; code 5.
    No access.



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    I found a similar bugreport through Google, and figured out that it was my antivirus that raised an exception for FMRTE editing files outside of the internal folder. No idea why that would be. Either that's a false positive from my antivirus or there's a bug somewhere. I can't imagine the software being used for something shady. 

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    2 hours ago, FmBasey said:

    I found a similar bugreport through Google, and figured out that it was my antivirus that raised an exception for FMRTE editing files outside of the internal folder. No idea why that would be. Either that's a false positive from my antivirus or there's a bug somewhere. I can't imagine the software being used for something shady. 

    with niche things like this some antivirus flag it as a false positive especially when there is a new version- because there hasnt been many downloads etc

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    Hi @FmBasey,

     

    Unfortunately, from time to time we have some false positives, but don't worry, it's just a false positive.

     

    The reason why this happens, is most likely because of how FMRTE works..

    In order to access the game data, FMRTE needs to access other process (in this case the FM game process) memory. This leads some AVs to think it's a malware or something bad like that, but it isnt :)

     

    Anyway, what AV software do  you use?

     

    Thanks

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