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Problems related with activations, or licenses keys, contact us by submitting a Support Request, through your Client Area (Support tab)
Video - How to activate FMRTE
Activations Errors and solutions
Problem #1: General activation failure.
Details: Your license file is too old and has expired, please start the activation process from the beginning
Solution: This happens when you try to use an old license file in the offline activation process.
Don't worry there is no problem with your license, you just need to delete the old license file you've got from our website and start the offline activation from the beginning.
Note: You won't be using another activation (each license can be activated in 3 different computers) by doing the process again..
Problem #2: ERROR: You reached the maximum number of activations for your license key. (-201)
Solution: Contact us by submitting a Support Request, through your Client Area (Support tab)
Problem #3: I have FMRTE for FM2012 and it was working fine, but now its asking me to activate again. When I try to do so, it shows me this error: 'The activation server encountered an internal error.'
Solution:Just update to the latest version of FMRTE for FM2012 (version 5.2.5), and then activate it again.
Problem #4: General activation failure.
Details: The license file you are using is too old and has expired. There is no problem with your license key, you just need to start the activation process from the beginning.
Solution: This happens when you try to use an old license file in the offline activation process.
Don't worry there is no problem with your license, you just need to delete the old license file you've got from our website and start the offline activation from the beginning.
Note: You won't be using another activation (each license can be activated in 3 different computers) by doing the process again..
Any other problem: Contact us by submitting a Support Request, through your Client Area (Support tab)
Frequently Asked Questions (FAQ)
Q: The game was updated and now FMRTE does not work, what should I do?
A: You should wait for a new version of FMRTE compatible with your game version, but please be aware, that there is no GUARANTEE that FMRTE will be able to support future game patches!
Q: If you can't GUARANTEE that FMRTE will work with future game patches, is there anything I can do?
A: If you want to keep using FMRTE, you should play the game with STEAM in offline mode, or you can, make a full backup of your game folder, so you can restore it later
Q: How can I get a license?
A: Use our online store to purchase a license for FMRTE.
Q: I just purchased FMRTE, where is my license?
A: As soon as your payment is confirmed, your license will be available in your Client Area
NOTE: If you used eCheck as payment method, then it takes longer for you to get your license key. eChecks are one type of bank payment and usually take 4-6 business days to process.
Q: Can I use my license key in my 2 computers that I own?
A: Yes, you can use the same license key to activate FMRTE in two or three different computers that you own. Please note that if we detect that your keep has been shared, we'll add it to our blacklist.
Q: I have donated to this project in the past while it was free (2 years ago) do I have to purchase a license (THIS ONLY APPLIES FOR FMRTE - FM2012 LICENSES, FMRTE 13 Licenses are not included)?
A: No, you helped us in the past, so you have the right to request a license for FMRTE - FM12. To claim your license, please contact us by email, with all details about your donation you have.
Q: I have got a license before FMRTE website update, so I my license does not appear in my Client Area, what can I do?
A: Please follow this link http://www.fmrte.com...ink_license.php
Q: I want to activate FMRTE in a computer without internet connection, is this possible?
A: Yes, you can activate your copy of FMRTE manually. During this process you will need a computer with access to internet so you can get your license file.
To activate FMRTE offline you should:
- Make sure you have FMRTE v5.2.5 (or above) or iFMRTE (Mac) v1.0 (or above)
- In FMRTE select 'I want to request a license file'
- Follow the wizard, introduce your License key
- In the last screen a textbox with some weird text will appear, press the Copy to clipboard button
- Click here and paste in that form the weird text that you have copied from FM
- Press the Get License File button, and your download will start
- When you have your license.bin file, go to FMRTE activate it, and select 'I have a license file I want to install'
- Tell FMRTE the location of the file, and follow the wizard, it will work.
