Chauncey Chen Posted November 18, 2017 Report Share Posted November 18, 2017 When I updated my mac OS， I cannot activate with my activation key. How can I deal with this situation? Link to comment Share on other sites More sharing options...
greyfox Posted November 18, 2017 Report Share Posted November 18, 2017 Did you try to activate the software as you had done previously? Try restarting your Mac. Some updates require this to be fully integrated into the OS. Link to comment Share on other sites More sharing options...
Chauncey Chen Posted November 19, 2017 Author Report Share Posted November 19, 2017 Hi, It seems not work. After restarting my Mac, it said: "you reached the maximum number of activations for your license key". Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 19, 2017 Report Share Posted November 19, 2017 Licenses (a) When you have purchased a license, exercise patience and the developers will issue your license as soon as possible. (b) When you have exceeded your activations limit, log into your client area and click the reset activations button. The respondent will then decide whether your reason(s) for requesting a reset is/are valid. (c) If you are being asked for a free license anywhere in the forum, report them as soon as possible. When submitting the report, include as much information as possible. (d) All issues relating to licenses are to be reported through your client area. Link to comment Share on other sites More sharing options...
fatih277 Posted November 27, 2017 Report Share Posted November 27, 2017 i dont find reset activations button. where it help me Link to comment Share on other sites More sharing options...
greyfox Posted November 27, 2017 Report Share Posted November 27, 2017 2 hours ago, fatih277 said: i dont find reset activations button. where it help me Have you tried the other two tabs? Orders and Support? Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 27, 2017 Report Share Posted November 27, 2017 9 hours ago, GREYFOX said: Have you tried the other two tabs? Orders and Support? it looks like the reactivation option has been removed from client area so @fatih277 contact support directly generate a support ticket via support button Link to comment Share on other sites More sharing options...
culturedleftfoot Posted November 27, 2017 Report Share Posted November 27, 2017 closing thread answer given Link to comment Share on other sites More sharing options...
greyfox Posted November 27, 2017 Report Share Posted November 27, 2017 10 minutes ago, culturedleftfoot said: it looks like the reactivation option has been removed from client area Ah right, fair enough. Link to comment Share on other sites More sharing options...
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